FAQ – Frequently Asked Questions

Here you will find answers to the most common questions about ordering, shipping, and our products.

 

Ordering

How do I order?
Choose your desired model, add it to your cart, and follow the checkout process.

Is the shop secure?
Yes, our shop uses secure payment methods and an encrypted connection (SSL) to protect your data.

Can I change my order later?
As long as your order has not yet been shipped, you can contact us and we will check the change.

 

Shipping & Delivery

How long does shipping take?
Orders placed and paid for by 2 PM (Mon-Fri) will be shipped on the same day.
Delivery usually takes 1–3 business days.

Where is my order shipped from?
We ship all orders from Germany.

Do I receive tracking?
Yes, after shipping you will receive an email with your tracking information.

 

Returns & Cancellations

Can I return my order?
Yes, you have a 14-day right of withdrawal.
Further details can be found in our cancellation policy.

What happens if a product arrives damaged?
If your product arrives damaged, please contact us directly.
We will quickly find a solution – either a replacement or a refund.

 

Products

Are the models originally packaged?
Unless otherwise stated in the offer, the models are originally packaged and delivered carefully and protected.

Are the models suitable for collectors?
Yes, our assortment is specifically aimed at collectors and enthusiasts.

 

Do you have more questions?

Contact us anytime via our contact page – we are happy to help.